Modernization efforts like these have improved the city’s resilience, which was tested by severe flooding in 2023 that took out the main data center. McKay and her team worked quickly to restore IT services, and therefore essential city functions.
When describing her role, McKay said she aims to be “the bridge builder” that puts technology to work in service of Ft. Lauderdale’s mission. This entails building trust with business leaders, external customers and vendors, and getting the best from her staff.
An early priority was addressing critical cybersecurity vulnerabilities, clearing the way for digital transformation projects like the Ask FTL chatbot and the nonemergency reporting tool, FixIt FTL. Now, she’s focused on standing up good governance that keeps Ft. Lauderdale on the forefront when it comes to IT.
But McKay embraces an outward-facing role as well, looking for opportunities to have an impact among the broader population. “I’m very passionate about community service and underserved communities,” McKay said.
For example, the city has started offering cybersecurity training to the elderly to combat fraud targeting older populations. She has also set her sights on fostering more workforce development for those looking to change careers and join the tech field.
“We really have an opportunity to impact the world and improve the quality of life with technology, if only we can think and envision that and then execute it,” she said.
This story originally appeared in the Spring 2025 issue of Government Technology magazine. After this issue went to print, McKay announced her departure from Fort Lauderdale. Click here to view the full digital edition online.
