Jessica Renee Napier

Contributing Writer

Jessica Renee Napier is a California-based writer who began her journalism career in public broadcasting. She teaches yoga, enjoys traveling and likes to stay up on all things tech.

August 9, 2016

'The Disney Way' Helps Ottawa County, Mich., IT Staff Communicate, Build Relationships

By developing a customer service vision, story and codes of conduct, the county has worked with employees to develop a much different and better expectation.

August 3, 2016

Data Analytics Helps Bexar County, Texas, Reduce Inmate Population, Save Millions

The Bexar County Jail reduced its prison population by more than 25 percent using data analytics.

July 11, 2016

Texas A&M's Campus Transportation Technology Initiative Moves Forward

The university has released a Request for Information to improve campus transportation as it relates to safety, mobility and efficiency for all the different people who use it.

July 6, 2016

Washington Debuts Scalable Job Match Website for Highly Mobile Workforce

The new WorkSourceWA platform supports collaboration between the technology platform, future employees, workforce stakeholders and recruitment services.

August 31, 2015

Canine Myers-Briggs Matches Dogs with Perfect Owners

Assessments attempt to best pair dogs' personalities with their potential owners'.

August 18, 2015

California City Innovates on Brink of Marijuana Boom

In May, Arcata’s City Council voted to rezone an abandoned industrial area to allow for the cultivation, processing and wholesale of medical marijuana and related products

July 21, 2015

Virtualization Creates Win-Win for County Budget, Library Patrons

The Orange County, Calif., Community Resources' cross-department virtualization upgrade has saved the city time and money.

July 15, 2015

Community College Removes Barriers to Online Learning

New Jersey's Ocean County College has implemented an online readiness test and a suit of remedial course modules with the capability for adaptive learning.

June 19, 2015

Durham County, N.C., IT Governance Board Reflects Smart County

The board ensures not only that IT investments are leveraged across the enterprise, but also that the best decisions are made and successfully delivered.

June 2, 2015

Dashboard Software Helps Parks District Boost Performance

The Park District for Oak Park, Ill., has found that dashboard software has boosted performance and efficiency, thanks to its enhanced reporting tools.

May 28, 2015

Using Model Rockets to Ignite Students' Interest in STEM

Educators not only need to keep kids interested in STEM, they also must help them see it as a career path. One way to do that is through building and launching model rockets.

May 12, 2015

Hanford, Calif., Takes City Council Meetings to the Cloud

City decision-makers recently decided to integrate Civic Voice, a cloud-based platform designed to help government agencies engage citizens online.

April 28, 2015

Utah and Florida Top the 2014 Digital Learning Report Card

Plus, three trends are currently taking place in digital education.

April 8, 2015

Re-Defining the 21st Century Classroom

The landscape of classroom learning is shifting, and with it, districts, schools and teachers are learning new pedagogy to support a 21st century education through digital learning.

February 13, 2015

Baltimore’s Mobile Bill Pay Serves Millennials, Underserved Populations

The service, which took six months to develop, was on the municipality’s wish list for three years.

January 27, 2015

#Hack4Congress: Can This Not-Just-for-Technologists Event Fix Congress?

With Congress' approval rating at an all-time low, the civic technology community is gathering to fix the dysfunction.

September 29, 2014

NMWatch: Mapping Fires in Collaborative Fashion

During the Northern California King Fire, a fire mapping tool created for New Mexico proved its value.

August 14, 2014

Airbnb Partners with San Francisco, Portland on Disaster Relief

Spurred by the role its hosts played after Hurricane Sandy, Airbnb partners with cities that plan to leverage its platform in emergencies.

August 5, 2014

Colorado Updates 22-Year-Old Financial System

The technology upgrade will revamp the state's financial infrastructure, and is expected to improve significantly how workers and customers interact with the state when it comes to accounting, budgeting and procurement.

July 16, 2014

Security Goes Virtual in Corpus Christi, Texas

As Corpus Christi field personnel move toward the use of mobile technologies, the push is to provide a secure information resource wherever and whenever needed.

June 27, 2014

National '311 for Cities' Aimed at Growing Local Economies (Interactive Map)

The National Resource Network is more than a 311 call center — it is an attempt to improve how the federal government supports advancing local priorities.

June 9, 2014

Wyoming’s State Broadband Gets Huge Speed Boost

The upgrade to 100 gigabits will benefit state agencies, schools and act as a catalyst for economic growth and development.

April 24, 2014

Washington State Government Cashes In on Ad Space

The state Department of Transportation's Website Advertising Pilot Project has evolved from manually posted images to a sophisticated system that allows government agencies to target various factors, generate more revenue and adapt to more modern civic strategies.

April 7, 2014

Florida Town Simplifies Transparency

Longboat Key has launched an online graph for employees and the public that display revenues and expenses directly from the finance department's database.

March 20, 2014

County Government Asks: Why Rent Fiber When You Can Own?

Faced with increasing costs for telecommunications services, Martin County, Fla., built its own fiber network.

January 30, 2014

Austin Fire Department Extracts Value from Data

Breaking through the data bottleneck is boosting the agency's performance in multiple ways.

January 14, 2014

Alexandria, Va., to Pilot its ‘Sticky Wicket’

Under the Safe + Smart Cities pilot program, the city wants help to solve the issue with the most legal and technology challenges -- which has yet to be determined.

October 29, 2013

Raleigh PD's Lofty Safety Goals Required a Tech Upgrade

Police department's IT overhaul brings efficiencies and cost savings.

October 9, 2013

California to Pilot Electronic License Plates

Senate Bill 806 was recently signed by Calif. Gov. Jerry Brown, enabling the DMV to experiment with electronic license plates.

September 24, 2013

Rural Ohio County Designated a ‘Connected Community’

Van Wert County, Ohio, is the first "connected community" in the state.

September 18, 2013

Heat Maps and Analytics Drive Fairfax County Home Page Update

An updated home page for Fairfax County, Va., cuts down on clutter in favor of a responsive look and feel.

September 5, 2013

Google Helps Get California Businesses Online

Rancho Cordova, Calif., and Google are jump-starting the online presences of local businesses with a new program.

August 19, 2013

Dayton Police Bait Criminals with Mobile Technology

The Dayton, Ohio Police Department is using technology from a local company to lure, then catch, electronics thieves.

July 30, 2013

Data Analytics Help Michigan Police Cut Crime

Web-based dashboard integrates crime and traffic crash data to improve operational efficiency.

July 1, 2013

New Housing Data Enables San Francisco Neighborhood Health App

A housing open data feed, paired with more than 20 other data sets from all levels of government, powers an app that ranks the health of San Francisco neighborhoods.

June 28, 2013

Arkansas Horse Racing Industry Gets Automated

A new online system helps track stakeholders in the Arkansas horse racing industry, and distributes race winnings.

June 25, 2013

Maryland Registry Links AEDs to Emergency Responders

A statewide automated external defibrillator system in Maryland requires program sites to register the devices, increasing the likelihood that they can be accessed quickly when needed.

June 6, 2013

Buffalo Uses 311 Data to "Sweep" Neighborhoods

Data collected by Buffalo, N.Y.'s 311 Center determines where its multi-jurisdictional Clean Sweep program will conduct operations.

May 31, 2013

Albany, N.Y., Prioritizes Tech

New York's capital city has a redesigned website, a municipal service tracker and a new CIO.

May 10, 2013

Chicago Park District Masters Project Coordination

A custom project management solution is helping the district more efficiently execute as many as 400 annual parks projects.

May 3, 2013

New Site Reflects Recovery of Alabama Beach Town

Gulf Shores, Alabama may be a small town of 9,000, but its new website shows that it's recovering from the 2010 oil spill in a big way.

April 25, 2013

Crime Victim Notification Gets Personal

The Indiana Department of Corrections is using a new software package to customize notifications for victims of crime.

April 11, 2013

Workflow Management Improves Public Service

In Humboldt County, Calif., the workflow management solution has helped enhance the county’s permit application process and allowed citizens to browse permits online.

April 5, 2013

Maryland County Pilots Text-to-911

In March, Frederick County became the first jurisdiction in Maryland to make this service available to certain wireless customers.

March 21, 2013

Innovation Councils Connect Governments with Entrepreneurs

Palo Alto, Calif.'s new Innovation Council mirrors the culture of the region, inviting entrepreneurial, innovation-based creative spirit to inform city decisions.

March 18, 2013

West Coast Collaborates for Infrastructure, Cost Savings

Four regions are banding together to improve economic competitiveness, support families and enhance quality of life.

March 14, 2013

Speech Technology Helps Toronto Analyze 311 Calls

Toronto responds to about 1 million calls per year at its 311 call centers, and is now using speech analytics to enhance call center operations.

February 27, 2013

California's JobScout App Helps Bridge Digital Divide

A new digital literacy platform in California uses gaming elements to help job seekers master the skills needed for online job searches.

February 20, 2013

Open Data Success Requires Streamlining and Standardization

Streamlining and standardizing open data means citizens using their 21st-century devices would interface with government that isn't "stuck in the 20th century.”

January 25, 2013

Boston City Hall To Go Truck Follows Food Truck Trend

The bright red vehicle makes rounds in Boston’s neighborhoods, offering a menu of city services to constituents.

January 24, 2013

'Maryland Made Easy' Streamlines Business Permitting

The state's online business licensing system completes a previously week- or month-long process in days.

January 10, 2013

State's Fastest Public Wi-Fi Now Live in Amherst, Mass.

A new outdoor Wi-Fi network in Amherst, Mass. features wireless access points that allow high speed connectivity in local business and residences too.

January 2, 2013

Boise Consolidates Data, Increases Efficiency with Dark Fiber

IT officials in Boise, Idaho will shrink their data center inventory in 2013, made possible by new fiber optic cable that improves connectivity and productivity for the city workforce.

December 19, 2012

GPS Technology Supports Tracking for Airfield Anomalies

Idaho’s Boise Airport implemented a safety management system to allow better tracking of airfield discrepancies, which enhances public safety and reduces delays caused by issues on the runway.

December 7, 2012

Boise Library’s Catalog Emulates Google, Amazon Search

In June, the library switched from a traditional online system, which required specialized knowledge and advanced search skills, to “smart” search options similar to conducting a Google search.

November 28, 2012

San Francisco Promotes City Fire Stations via Facebook

Two days after Election Day, the city and county of San Francisco hosted its own type of election — a photo contest to determine the favorite area fire station.

November 20, 2012

Speech Translation Technology Demonstrates Potential for Universal Language

Microsoft's Rick Rashid notes that the technology could help government officials, law enforcement and immigration officers overcome language barriers to serve their communities.