Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.
Orlando, Fla., moved its email system to the cloud in 2009, but switched providers this year due to just a couple of subtle differences.
For government tech chiefs, there is always more consolidating to do.
Lessons learned on data-driven decision-making and creating a culture of innovation.
San Leandro, Calif., is drafting a fiber-optic master plan — an effort sparked by an upgrade to LED streetlights.
Indiana CIO Dewand Neely thinks leading IT means making connections to get the most value from emerging tech.
CIO Phil Wittmer explains why he killed the state’s GovCloud project and talks about what’s going to replace it.
The changing nature of the workforce is one factor pushing CIOs to evaluate their portfolio.
CIO Ron Baldwin talks about what he expects to gain from an executive branch consolidation now underway.
New Hampshire CIO Denis Goulet talks about how he's somewhat insulated from changes in elected leadership, and shares his No. 1 priority for advancing technology in the state.
Broadband is making its way back onto CIO priority lists, and the reason why lies in the cloud.
There's more to the CIO's job than the network and the data center. Delaware CIO James Collins is forming an enterprise solutions group charged with finding the best possible uses for emerging tech in government.
The company has a contract, but isn't saying much about what its work will be at the moment.
On day two of the 2017 midyear conference, attendees participated in interactive and informal sessions to exchange ideas and discuss best practices.
Shared services can help streamline government operations, saving taxpayer money in the process. Pennsylvania is counting on it.
Through a partnership with a local college, a group of young tech professionals is running the state’s enterprise content management system and building the future state workforce in the process.
State and local government CIOs and key industry players met at the annual Beyond the Beltway conference to discuss the IT spending forecast.
Government doesn’t perform its vital functions nor deliver citizen services the same way anymore.
A partnership with a local startup helped San Leandro, Calif., make sense of new data sources.
Many jurisdictions, like San Francisco, are successfully partnering with early-stage tech companies. But it won't work for everyone.
There are ways for jurisdictions without big city budgets to bring startup energy to the challenges they face.
We talk to CIOs at all levels of government on a variety of issues throughout the year. But few topics elicited livelier responses than when we posed this particular question.
In the fourth quarter of 2016, an Accela departure, major merger in the gov tech space and the general election outcome took center stage.
In the third quarter of 2016, winners of the Digital States and Digital Counties surveys were announced, among many other things.
In the second quarter of 2016, social media, public-private partnerships, broadband and police data took center stage.
In the first quarter of 2016, innovation, open data, Wi-Fi and the GovTech 100 list took center stage.
There are ways for jurisdictions without big city budgets to bring startup energy to the challenges they face.
According to our analytics, these are the stories readers most wanted to read in 2016 -- it’s a revealing look into the issues foremost on the minds of public-sector technology decision-makers.
Two key upgrades for this small Northern California city led them to unconventional vendor choices.
CIO Morgan Reed talks about the formation of a data management working group to help agencies share data.
To accelerate IT transformation in Illinois, CIO Hardik Bhatt leverages best practices from leading states.
This year’s top digital cities know data demands are only going to grow, and they want to be prepared.
In demonstrating success on the path to digital government, Missouri CIO Rich Kliethermes stresses the importance of data in telling your story.
According to CIO Jason Allison, now that operations are stabilized, he's focused on what's next in Florida's journey to digital government.
Minnesota CIO Tom Baden sees great potential for analytics to impact citizens’ lives by uniting information across key program areas.
Ohio CIO Stu Davis sees data analytics as the biggest game-changer of his career.
Government Technology caught up with Benny Chacko, CIO of the Los Angeles County Probation Department, who discussed the importance of understanding your agency’s unique business needs and thinking beyond technology.
Delaware is officially launching access to an open data portal that will allow users to view more than 30 data sets and access mapping capabilities.
After several months behind the wheel of Facebook’s latest product offering, now called Workplace by Facebook, the first state government to pilot the tool is seeing big potential for social networking-themed tools in the public sector.
CIO Mike Hussey explains how being transparent helps IT meet state agencies' expectations.
The Indiana CIO sees the cloud as an integral part of his storage exit strategy.
Extracting real value from data means bringing together disparate sources, says Mississippi CIO Craig Orgeron.
Utah CIO Mike Hussey talks about the state's inclusive approach to its open data portal.
In leading the IT organization for California's largest city, CIO Ted Ross makes sure development efforts are focused on delivering value to customers.
James Collins talks about recent efforts to bolster connectivity in the state.
Indiana CIO Dewand Neely talks about how his state is applying data to address an issue on many governors’ agendas.
State CIOs weigh in on the issue that's topping their priority lists.
Agile development, cybersecurity and the cloud also make the agenda as the annual meeting kicks off in Orlando, Fla.
Results of the 2016 Digital States Survey indicate that the effort states are putting into innovation, collaboration and aligning their investments with citizens' priorities has never been higher.
Los Angeles County CIO Benny Chacko talks about the unique data challenges of the Probation Department.
CIO Ted Ross outlines the importance of a technology workforce that looks like the community it serves.
This year’s best government websites shared in common a simple vision of user-centric content, a desire to iterate and collaborate more quickly than in years past, and to watch the market for the latest trends and standards.
Leadership, innovation and data are on the agenda as tech leaders gather for the annual Los Angeles Digital Government Summit.
Roling shares how he makes sure his staff -- and the state workforce in general -- is prepared for today’s threats.
In this year's survey, the Center for Digital Government recognizes 55 counties that understand technology's value, empower their tech leaders, and implement new ideas to make life better for those who live and work there.
Austin Water CIO Teri Pennington talks about the utility's use of data analytics to track the health of its assets.
A long-term effort is now under way to re-imagine service delivery in the state of Texas.
In Austin, Texas, the water utility is saving water by empowering consumers with comparative usage data.
State CIO Todd Kimbriel explains how artificial intelligence could improve health services and public safety in Texas.
Data tracking is bringing new visibility to the safety training program at Austin Water.
Missouri CIO Rich Kliethermes talks about the importance of data sharing, and where his state is in that process.
At the Texas Digital Government Summit, attendees cast their vote for their favorite among five mobile apps.
Ohio CIO Stu Davis has his eye on Indiana's analytics achievements. Can their expertise be shared?
Georgia CIO Calvin Rhodes and Washington state CISO Agnes Kirk weigh in on how to garner support for a cybersecurity strategy that protects against today's threats.
CIO David Cagigal outlines his vision for a more unified customer experience online.
State chief information security officers have to get creative to make sure their cybersecurity workforce is ready for today's threats.
Contra Costa County, Calif., Transportation Authority Executive Director Randy Iwasaki talks about the agency piloting first-of-their kind technologies that could signal what’s on the smart transportation horizon.
Georgia CIO Calvin Rhodes outlines a possible use case for AI software in government.
Michigan CIO David Behen argues that while data analytics tools can help government be more efficient, the decision-making should be left to humans.
Georgia CTO Steve Nichols thinks intelligent software has the potential to help provide better services to citizens.
Delaware CIO James Collins talks about his state's enterprise data management approach, which positions the state to build on its early analytics successes.
The sheer quantity of data held by government forces a conversation about cloud, according to Washington CIO Michael Cockrill.
Wisconsin CIO David Cagigal thinks every time a citizen interacts with government, it should make government smarter.
State CIOs argue there’s a time and a place to embrace iterative development.
CIOs share insights into how to make the most of public-private partnerships.
Named to the post in October, Reed plans to lean on his private-sector experience to move the state’s technology forward.
Public CIOs are embracing the fact that their workforce is starting to transform, and millennials are a big part of that. While government isn’t traditionally known for flexibility, the silver tsunami and changing demographics are forcing the issue.
Our annual awards honor leaders helping to ensure that the potential of technology is fully realized in government.
State and local IT offices are poised to deliver streamlined infrastructure and improved security.
Government Technology’s editorial team analyzes this year’s speeches to see which governors are talking tech.
Here’s a look at our most popular news stories of 2015.
In the fourth quarter of 2015, San Francisco announced the biggest Internet of Things project in the U.S. to date, the most digital cities in the nation were named and the FAA announced that it will require drone owners to register devices with aviation authorities.
From smart city investments and use of Bitcoin technology in government to the Ashley Madison and U.S. Office of Personnel Management hacks, news during the third quarter of 2015 didn't disappoint.
This year’s top digital cities have developed a mature infrastructure that lets city leaders experiment with technology projects that are molded in the image of the average citizen's lifestyle.
The conference's second full day revealed an evolving climate in state IT, and ideas to increase government efficiency and service.
Officials convene in Salt Lake City to share best practices in innovation, smart technology, cybersecurity and data analytics.
Winning sites in the 2015 Best of the Web competition tend to use simple, high-image, low-text designs; prioritize accessibility and mobility; and start with a design philosophy that puts the user first.
A dozen states appointed new CIOs this year and in late 2014 -- here’s a look who they are and how they’re settling in.
Denis Goulet hopes that by the time he leaves the office, IT infrastructure will be modern, consolidated and standardized.
Also, smart walking sticks assist the blind and the Buddy PC app helps people ratchet up productivity.
In this year's survey, the Center for Digital Government recognizes 54 counties as adaptive IT leaders, collaborators and arbiters of the public trust.
Debates about automated license plate recognition are heating up across the country.
Also, cellphone device helps spot genetic diseases.
Plus, Netflix neutrality and those with Parkinson's may find new hope for an improved quality of life thanks to data.
Office of Management and Budget Director Chris Atkins; Gov. Mike Pence; CIO Paul Baltzell
Eric Garcetti, Mayor; Rick Cole, Deputy Mayor for Budget and Innovation; Ron Galperin, Controller; Bob Blumenfield, Councilmember
Gamified driving app aids drivers. And Google for robots.
To find technology in this year’s speeches, you often need to read between the lines.
2014 may not have been the year, but there are definitive signs that we’re pointed in the right direction.
Also, Palo Alto, Calif., adopts an Open Data by Default proclamation.
Adopting standard language helps move cybersecurity progress along.
Plus, Coca-Cola is easier to come by in some parts of the world than clean drinking water, so a Dutch artist devised a distillation process to convert the soda into water using his creation, The Real Thing.
In this year's Digital Cities Survey, top cities recognize the value of technology, empower their tech leaders and use new ideas to make life better for everyone who lives there.
With 36 governorships up for election, the fate of many state IT leaders hangs in the balance. Here’s what we know.
New energy-efficient LED bulbs look like classic incandescents. Plus, the KNFB Reader app turns printed materials into audio for the blind and use this device to protect your Wi-Fi network's privacy.
In this industry Q&A, one major health-care exchange contractor offers predictions for what open enrollment will look like the second time around.
Idaho and Connecticut take home "most improved" honors in the 2014 Digital States Survey, while other states are singled out for technology success in specific program areas.
Also, how well does your smartphone know you?
Plus, a new kind of fruit tree is popping up in Europe -- green- and red-colored solar charging stations.
Also, shoe insoles connected to smartphones improve mobility for the visually impaired, and "roll-up" technology is on the horizon.
Eight blimps, like this one in Texas’ Rio Grande Valley, house video and radar equipment aimed at catching illegal border crossers, human smugglers and human traffickers.
Cisco's John Chambers says company will use application-centric infrastructure and tools like fog computing to boost IoE performance.
In a public-sector address at the company's annual conference, Cisco execs explain the difference between the terms, which are often used interchangeably.
Also, network-neutral SIM cards, and will we see a universal phone charger standard by 2017?
The city's chief innovation and performance officer discusses making Pittsburgh a world-class city.
The latest Internet bug dates back to 2011, but its recent discovery has prompted one government agency to take citizen-facing services offline.
Also, the healing power of silk and could drones be the answer to getting the rest of the world online?
Chief innovation officers popping up in state and local government have scopes as different as the jurisdictions they serve.
See which state and local governments have made their open data promises official.
Also, IBM has used graphene transistors to build a prototype radio receiver that promises to deliver more speed and less power consumption for mobile phones.
Deputy Chief Innovation Officer Shannon Spanhake shared some advice based on the San Francisco experience to a rapt crowd at the California CIO Academy.
CIO of the California Department of Justice
The Metropolitan Transportation Authority is testing technology designed to alert subway drivers of people on the tracks; medical personnel can see through patients' skin to the veins underneath.
News reports have state-run health insurance marketplaces faring better than the federal portal, with some marketplaces enrolling thousands in health coverage.
The Twitterverse, and much of the country, weighed in on the bumpy launch of health insurance exchanges on Tuesday, as many sites saw downtime from spikes in site traffic.
Virtual tour of Mars, Bitcoins under scrutiny.
The California city noted for its SmartRiverside program may abandon its citywide wireless network.
Printed at normal resolution, this panoramic photo of London would stretch more than 300 feet wide.
Other agencies want to buy Longboat Key, Fl.’s award-winning fire application, but can the city venture outside of its core business to sell its cloud-hosted software?
Boynton Beach, Fla., Police Department offers virtual chats with the chief, ride-alongs via Twitter, and now, an app created by a former police officer.
The federal government is opening up data sets and encouraging local innovators to harness their tech creativity this weekend for the public good.
CIO Ron Baldwin comes to the role in Montana with decades of IT leadership experience, both inside and outside of government.
New feature-rich, responsive websites provide evidence of the latest online trends taking hold in government.
A mobile app gives the city a cost-effective way to tackle service requests and distribute relevant information to residents.
A growing data portal translates to money saved and an increased ability to serve citizens in the eclectic Texas city, one of the recently announced Google Fiber cities.
Whether for litigation, investigations or public records requests, government agencies are looking for easier ways to make sense of a growing number of data sources.
Replacing an end-of-life technology speeds reporting, simplifies monitoring and eases research of potential security incidents.
Florida Department of State CIO Larry Aultman implements a drastic, six-month shift to the cloud for the state's beleaguered elections system.
This new cybersecurity threat is making inroads in the public sector by leveraging the popularity of single sign-on -- but there are ways to mitigate your exposure.
Cybersecurity expert offers insights on the typical public sector breach victim and advice to minimize the risk of an attack.
Airport Authority is one of eight organizations that announced its Office 365 migration at Microsoft’s U.S. Public Sector Summit.
Post-9/11, common justice-related data standards let states use open source software to effectively collaborate across agencies.
“BeOn” app extends the reach of narrow band communications for public safety officials whose duties usually keep them off the front lines.
Community-driven open data movement sets its sights on National Day of Civic Hacking by planning a "Hack for Food" event.
An array of free apps and online services help taxpayers organize tax information, track refunds, trim budgets and invest.
A Yahoo News chat with a White House official explains how online petitions are helping citizens engage the Obama administration on issues they care about.
New technology aggregates government purchasing information, offering insights that help agencies make better spending decisions.
Director of the Department of Economic Growth and Innovation, Louisville, Kentucky
Kansas City Police, early adopters of the photo-rich Pinterest platform, use the tool to educate parents about street drugs they may not recognize.
The convenience-driven public banks online, and now Academy Award voting is taking place online -- is the U.S. ready to conduct public elections online?
Red Hat Public Sector Chief Technology Strategist Gunnar Hellekson talks about how open source is saving governments money and encouraging innovation.
30 cities across the country are planning events for the National Day of Civic Hacking in June.
Mobile options supplement physical security infrastructure at Toronto’s Ontario College of Art and Design.
The Center for Technology in Government studies what makes a successful open data initiative, using examples in New York City and Edmonton, Alberta.
A hackathon aims to develop the best ideas for enhancing the visitor experience at Super Bowl 47.
The widely used, visually-oriented platform is helping social media-savvy law enforcement agencies drive up arrest rates.
The new National Security Solutions Center at Virginia Tech unites private industry and academia to combat threats waged via the Internet.
Outgoing CIO Dick Clark recommends that his successor devote plenty of attention to these key policy areas.
A transparent process and public support drive a technology overhaul 30 years in the making in the Aloha State.
After seven years in office, Clark announces his retirement.
City launches contest to modernize 11,000 public payphone sites, whose utility was proven during superstorm Sandy.
While not its first venture into outsourcing, the state has issued an RFP for outside help in managing its consolidated data centers.
Pennsylvania program uses predictive algorithm to “score” non-custodial parents, impacting intervention activities and improving child support collection.
Louisville, Ky., launches a pilot to identify and treat asthma hotspots.
Law enforcement in New Jersey benefits from an upgrade to a paper-based vehicle registration tag system that issues tags in real time.
Public policy experts offer insights on how the recent “status quo” elections will impact technology policy.
New software utilized by neighborhoods in New York and New Jersey matches needs with donations to help organize the chaos, post disaster.
Using a layered map of farms and markets, a Massachusetts program directs residents and visitors to the freshest local foods.
Building department adds mobile access to online permit center for contractors and customers.
Experts warn that without a printout to confirm voter intent, email voting is the most insecure electronic voting method.
Experts make predictions on next-generation transportation infrastructure.
Florida’s IT uncertainty leads to biggest drop since 2010 survey.
Doctors use new DMV system to simplify process for patients.
The state's Department of Revenue reports that 3.6 million Social Security numbers were obtained by hackers.
Law enforcement shares knowledge and best practices on digital safety.
States honored for tech leadership in eight categories.
A 35-foot Whaler outfitted with radiation detection equipment, sonar gear and infrared scanners allows officials to stop smugglers, human traffickers and terrorists.
New electronic review process slashes length of approval process and has all city plan reviewers working collaboratively.
New apps signal emergence of sustainable app development.
Texas program uses GIS to simplify routing and speed processing.
Mesa, Ariz., collaborates on a shared platform with in-state, out-of-state jurisdictions.
New app serves as mobile extension of state’s emergency website.
Eight A grades and two D grades are reflective of disparate views of technology.
West Virginia, California and others provide critical tech assistance for residents impacted by Hurricane Isaac.
The best application programming interfaces are those that operate in the background without a user’s knowledge, says one expert.
Small business intelligence informs decisions that impact the bottom line.
Officials explain how cities can comply, and how new rules help users.
Multi-faceted support for open data results in apps for tsunami siren upkeep and Honolulu information.
Clark County, Wash., makes reducing energy consumption a competition.
State leaders announce new cloud, GIS and procurement initiatives at industry conference.
RNC and DNC 2012 aim to be safer, interactive and continuously connected.
Web-based tool gathers citizen feedback from the Web.
Community efforts help Google fiber reach schools, libraries and public facilities in more Kansas City neighborhoods.
Top honors go to Alabama; Orange County, Fla.; and Louisville, Ky.
Department of Revenue leads state with release of payment app.
Service impacts likely explained by deadline to register for state primary.
Crowdsourcing down payments improves odds for hard-to-fund civic projects.
AAA offices now verify residency, offer vision tests for drivers.
Truly useful apps map the most universal public facility.
Improved applicant tracking system serves state agencies of all sizes.
Colorado officials cite reduced DMV office traffic and increased organ donor sign-ups.
San Francisco, Chicago, Seattle and New York launch new open data community on federal Data.gov.
Plan your viewing, research athletes and find your stunt double.
Upcoming iOS 6 release fuels transit app development, via Kickstarter.
Three plans offered for Kansas City community to take advantage of 1 GB fiber network.
Evaluation of government via social media yields improvements at department level.
Winners include include Charles County, Md.; Sussex County, N.J.; Dutchess County, N.Y.; and Fairfax County, Va.
The 2012 Digital Counties Survey winners include Charles County, Md.; Sussex County, N.J.; Dutchess County, N.Y.; and Fairfax County, Va.
Budget-driven decision sends inquiries to individual city departments.
Pilot program lures users to new tool that CIO calls “transformative.”
New class of cadets to pilot an app that aims to increase community presence by 40 percent.
Mayor Vincent Gray’s office is harnessing citizen feedback using social media analytics, and plans to assign grades to agencies.
Civic-minded tech community drawing on a range of sources to create apps.
Public weighs in on favorite agencies that will become documentary film subjects.
New York City and Las Vegas are only U.S. cities to apply for new top-level domain extensions.
Treasurer’s office spearheads effort to launch one-stop shop for property tax information.
Length of IT contract approval process slashed by three-fourths.
Code for America initiative broadens reach of traditional citizen engagement in Philadelphia.
Officials say the state’s massive vehicle title and registration update is finally close to full speed.
First data sets expected online by the end of 2012.
City remains hopeful it can retain tenancy, despite bank takeover.
Missouri data warehouse unites taxpayer data to maximize yields for state coffers.
Fi$Cal promises integrated statewide view of accounting, budgeting and procurement.
Draft IT transformation strategy out for public comment.
Hacker group claims it took city and police department websites offline in conjunction with NATO Summit in the Windy City.
Other states might adopt the online resource that matches parents with appropriate facilities in two clicks.
New equipment, better connectivity position new agency for future Web-based functionality.
The app was particularly useful for Louisiana’s primary election because redistricting brought significant changes statewide.
State CIO Kristin Russell and CTO Sherri Hammons are pursuing a “citizen engagement platform” that draws on private-sector innovation.
Hoover, Ala., finds enterprisewide applications for consistent, layered mapping data.
Privacy advocates fear sharing confidential information will lead to abuse.
Web developers rally in service of new site for tornado-ravaged city.
Congress advances cause of interoperability to help curb fraud and abuse.
Tax tools help taxpayers get organized and track refunds as the 2011 filing deadline arrives.
Some agencies are now exploring the platform as one element of a social media strategy.
Eastern European hackers stole personal information for as many as one in four Utah residents.
City to offer free, multilingual access to neighborhood information via upgraded pay phone terminals.
University of Utah students to ask all 273 of the state’s local governments to adopt these best practices.
Election Day information simplifies voting process and illuminates voter activity.
Library of Congress aims to preserve government’s digital heritage.
Financial data and lobbying disclosures add legitimacy to government openness efforts.
Are the Supreme Court’s deliberations derailing state efforts?
New York City is pursuing its own “dot-nyc” top-level domain extension, but other cities might not follow suit.
Developers leverage city and sponsor data to fuel new app ideas.
Public agencies employ many strategies and technologies to protect critical infrastructure.
Illinois aims for 1 million new players with online Lotto and Mega Millions play.
But there’s scant evidence so far to substantiate security vulnerabilities in the cloud, according to a new analysis by Verizon.
The Manchester Police Department now uses a “hyper-local” geographic notification system to help keep citizens safe.