When Billing Services Collide

Walpole, Mass., expects good things from recent merger of two billing providers.

by / January 30, 2012
crabchick / Flickr CC

For the town of Walpole, Mass., and others like it, billing service offerings should be expanding as a result of the recent merger of two providers to the public and private sectors.

This month Hamilton, N.J.-based online billing provider Billtrust announced a merger with Mark Altman and Associates (MA&A), based in Hudson, Mass. According to an announcement from Billtrust, MA&A customers have already begun transition to the Billtrust infrastructure.

MA&A is better known for providing printing and paper mailing for an entity’s billing needs, while Billtrust caters to online billing services. The merger will consolidate print, e-billing and archiving into a single platform that will enable automated services, push usage of online payment channels and monitor quality, according to the announcement.

Mark Good, Walpole’s tax collector and treasurer, said Walpole has been a partner with MA&A for seven years, and officials are optimistic about the merger with Billtrust.

“We’re certainly going to be interested in any expanded resources that they bring to the table, be it an online payment capability,” Good said.

Walpole already outsources its online billing services to Invoice Cloud, Good said. But the town is keeping Invoice Cloud on as an online billing provider even though Billtrust also will offer that capability.

Mark Altman, MA&A’s founder and now Billtrust group president, said although it’s not advantageous for Invoice Cloud and Billtrust to both provide services to the same entity, Invoice Cloud will continue to work with the town of Walpole.

“It’s going to be cumbersome to use multiple vendors,” Altman said.