People, Not Computers, Should Be Making the Decisions

Michigan CIO David Behen argues that while data analytics tools can help government be more efficient, the decision-making should be left to humans.

by , / May 18, 2016

As computing capabilities continue to evolve and grow, Michigan CIO David Behen sees the potential to make government more efficient. But relying too heavily on technology, he cautions, runs the risk of losing sight of the customer. Behen talked to Government Technology earlier this month at the NASCIO Midyear Conference in Baltimore.

Steve Towns

Steve Towns is the former editor of Government Technology, and former executive editor for e.Republic Inc., publisher of GOVERNING, Government TechnologyPublic CIO and Emergency Management magazines. He has more than 20 years of writing and editing experience at newspapers and magazines, including more than 15 years of covering technology in the state and local government market. Steve now serves as the Deputy Chief Content Officer for e.Republic. 

Noelle Knell Editor

Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.