How many ways can you scribble Massachusetts Avenue? The major Boston thoroughfare reportedly was recorded under 15 different names in one clothing company's database. Such information duplication is a drag on speedy and efficient data processing.
That's why the Oregon Public Employees Retirement System (PERS) adopted address-verification software designed to clean up its contact lists and eliminate delays when corresponding with its members. With the new technology, Oregon aims to improve its customer service and data quality as it moves away from its legacy mainframe pension platform to a more modern application.
Oregon PERS -- which administers retirement, disability and death benefits for about 320,000 members -- receives the bulk of its data from approximately 870 employers. When this data is sent to the organization, human errors can allow incorrect addresses into the database.
"As we were migrating data, that's where we decided to implement the data-validation tool to help us control the quality of the data," said Jordan Masanga, manager and technology officer of Oregon PERS.
The software -- QAS Pro Web from Experian QAS -- verifies addresses against 150 million addresses in the U.S. Postal Service (USPS) data file. With 12 keystrokes, the software presents a fully verified address and automatically adds the "plus four" to the ZIP code.
View Full Story