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December 23, 2008 By Andy Opsahl
When Boston city employees who are nontechnical want to add or change content on the Boston Web portal, they don't bother sending job orders to IT staff. They adjust the Web site themselves using an SDL Tridion content management system (CMS) that was deployed in December 2007. Removing IT workers from the process resulted in faster posting, more content on the site and 25 percent increase in Web traffic, according to Raj Pareek, manager of e-government services for Boston.
"Individual departments are creating more interesting, relevant, fresh content because they control it," Pareek said. "They publish the content and feel empowered to take ownership."
Also, once city employees post content, they don't have to worry about removing information that's due for removal from the site. Using the CMS, the employee programs a sunset date, and the CMS automatically removes the item on the correct day.
However, the solution wasn't instantly usable for nontechnical workers, Pareek said. City IT staff gave employees hours of practice time before going live with the system.
"We had a training room where people could walk in every week for a few hours and go over their material before they published it to make sure they were doing it right," Pareek said.
You may use or reference this story with attribution and a link to
http://www.govtech.com/e-government/CMS-Gives-Boston-More-Portal-Traffic.html
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There are two or three open source CMS packages out there that will give one this same functionality. Joomla, Drupal etc... There is no reason to pay top dollar for this type of technology unless you really feel that you need to burn cash. A CMS is definitely the way to go, and it is appropriate to contract with people who are familiar with the software, but by all means, do not spend money on the software itself.
There are two or three open source CMS packages out there that will give one this same functionality. Joomla, Drupal etc... There is no reason to pay top dollar for this type of technology unless you really feel that you need to burn cash. A CMS is definitely the way to go, and it is appropriate to contract with people who are familiar with the software, but by all means, do not spend money on the software itself.
There are two or three open source CMS packages out there that will give one this same functionality. Joomla, Drupal etc... There is no reason to pay top dollar for this type of technology unless you really feel that you need to burn cash. A CMS is definitely the way to go, and it is appropriate to contract with people who are familiar with the software, but by all means, do not spend money on the software itself.
The devil is in the details. You have to look at the total cost in maintaining the CMS. You have to look at business processes. You CAN do a lot with the open source solutions, but there are some things that commercial solutions offer that are very nice.
The devil is in the details. You have to look at the total cost in maintaining the CMS. You have to look at business processes. You CAN do a lot with the open source solutions, but there are some things that commercial solutions offer that are very nice.
The devil is in the details. You have to look at the total cost in maintaining the CMS. You have to look at business processes. You CAN do a lot with the open source solutions, but there are some things that commercial solutions offer that are very nice.