Like many legal clients, the city of Phoenix has a love-hate relationship with its outside counsel.
Phoenix needs outside counsel to defend its interests when the City Attorney's Office lacks the staff, resources and expertise to handle matters. But the city is under continuous and unrelenting pressure to cut costs, including its legal bills. Compounding this dichotomy is the frustrating delay in payment often associated with traditional governmental processes.
Enter e-billing, which is popular among insurance companies, but not as widely accepted in government. E-billing was once an alien concept for Phoenix - but that's no longer the case.
Now, thanks to e-billing technology, the city has improved its billing process by offering timelier invoice review and approval, improved data integrity and prompt payments. These upgrades have improved our relationship with outside law firms.
Before we implemented e-billing, it took a frightening number of steps to process a paper invoice through to payment, including some redundant data entry between the Phoenix City Attorney's Office and the city's Risk Management Division.
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