Government Technology

IPads, Text Messaging Enhances Communication Efforts in Williamsburg, Va.


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Jack Tuttle, city manager, Williamsburg, Va./Photo courtesy of Williamsburg, Va.
Jack Tuttle, city manager, Williamsburg, Va.

August 18, 2010 By

As iPads and smartphones continue to transform ideas of how governments communicate, officials in Williamsburg, Va., have realized the power of touch.

In July, the city chose to adopt iPads to eliminate printed materials for City Council meetings and enhance e-mail and Web access for council members. And this week, local officials launched CITY411, a text messaging system that allows residents to text problems that need to be fixed around the city.

In both cases, the idea is to move beyond traditional methods of communication so city workers and citizens can better navigate the digital landscape with the latest tech tools and save money, time and resources.

With iPads, for instance, the city cuts out the $2,000 a year spent on printing council meeting agenda and work sessions, said Mark Barham, IT director. The iPads cost about $600 each, and the city paid $17 per device for third-party software to enable specific functionality and uses standard Wi-Fi to connect to the Internet. The elimination of printed council packets alone, Barham said, would pay for the five iPads in 18 months.

With Birmingham, Ala., recently announcing its plans to put iPads in the hands of council members, the tablet computer is making a strong impression in public-sector circles. In addition to the savings element, Williamsburg officials agreed that the iPad would enable council members to have constant access to the Internet, calendars and contacts, but also preserve traditional hands-on techniques.


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