"New York City is fortunate to welcome Paul Cosgrave as our new Commissioner of the Department of Information Technology and Telecommunications," said Mayor Bloomberg. "As a senior executive with a proven record of accomplishment in creating and implementing breakthrough strategies for start-ups and once failing organizations, Paul has demonstrated success in the private and public sectors. He is a strategic and tactical thinker with expertise in implementing high-tech solutions to complex problems. I am confident that Paul will use his more than 30 years of experience to excel in his new role and continue to help us make City services more effective and accessible to all New Yorkers. "
"I have committed my career in the public and private sectors to using the power of technology to make people and the organizations they serve more effective," said Commissioner Cosgrave. "It is my honor to be called to public service once again and to serve Mayor Bloomberg and the residents of New York City. Mayor Bloomberg, more than most chief executives, understands and appreciates the transforming power that technology can have on communities and sectors. I am thrilled to be a part of team Bloomberg."
DoITT operates the City's 311 Citizen Service Center, which provides the public with information and services for over 300 agencies and organizations. DoITT also manages and operates the City's data center, website (NYC.gov), telephone systems, fiber-optic network, radio network, internal data network, and television and radio stations. Since Mayor Bloomberg launched 3-1-1 in March 2003, it has received over 35 million calls, and now regularly averages approximately 40,000 calls per day.
