Pulling It All Together

To manage client services, caseworkers at Florida's Department of Children and Families can now access just one system.

by , / March 29, 2004
Editor's note: Ben Harris is deputy secretary, operations and information technology for the Florida Department of Children and Families. Glenn Palmiere is information technology director for DCF.

When the Florida Department of Children and Families (DCF) created an information integration strategy to optimize service delivery to millions of clients statewide, the vision was clear: We wanted to integrate information from 59 applications running on various operating platforms into a composite portal that provides a single view of all relevant data about an individual client.

The IT initiative turning that vision into reality is ONEFamily.

The DCF, Florida's largest agency, serves the state's population with a variety of programs that provide care and support to Florida's most vulnerable citizens, including abused and neglected children, the elderly and disabled, the physically and mentally challenged, and the substance dependent.

Over the years, agency programs were implemented on hardware platforms ranging from IBM mainframes to PCs and data repositories, which included Microsoft SQL, Oracle, InterSystems Corp.'s Cach
Glenn Palmiere Contributing Writer
Ben Harris Contributing Writer