CalPERS is the largest public pension fund in the nation providing retirement and health benefits to more than 1.3 million members and over 2500 employers. To improve customer service, reduce costs, ensure accuracy, and improve operational efficiencies, CalPERS partnered with Delegata and leveraged the power of the Internet to provide a true eGovernment platform to its members and partners. The Automated Communication Exchange System (ACES) portal provides the people, process, and technology linkages for CalPERS' new Government-to-Government /Business-to-Business (G2G/B2B) platform. The ACES portal features online forms, file transfer, inquiry and billing capabilities for business-critical operations between CalPERS and its partners.
While the initial ACES proof-of-concept provided a quick return on investment, the system's original proprietary technology infrastructure could not support the full rollout of the system and its additional functionality to 2500 employers and providers. The new IT vision established by Jack Corrie, CalPERS Chief Information Officer and recipient of CIO magazine's "Top 100 CIO's Worldwide" and Computer magazine's "2003 April Laureate" awards, was "to move CalPERS toward a 'shared services' environment using an integrated suite of products".
