2004 winners and awards include:
Defense Finance and Accounting Service -- Federal Government Innovator
The Defense Finance and Accounting Service's myPay system puts pay account information matters in the hands of military services and defense agencies within the U.S. Department of Defense and U.S. Department of Energy. Soldiers, sailors, airmen, marines, Department of Defense civilians, retirees and annuitants around the world use myPay to access personal pay account information around the clock. Customers can view and print pay statements as early as two days prior to the actual payday. Users can also print online tax statements that are considered "official" documents for income tax purposes.
North Carolina -- State Government Innovator
The state of North Carolina created NC E-Procurement @ Your Service, an enterprise-wide procurement solution that serves roughly 6,500 users from approximately 127 government entities. Through NC E-Procurement @ Your Service, the state not only gains cost savings and process efficiencies, but it also can now aggregate purchasing information, evaluate purchasing patterns and negotiate better prices with suppliers. The Internet-based system also includes a statewide vendor registration application and marketplace for obtaining informal quotes. State purchasing agents are able to place requisitions and process electronic purchase orders through the Internet. To date, the system has processed orders totaling about $1.65 billion.
New York City -- Local Government Innovator
In New York City, dialing 3-1-1 gives citizens 24/7 access to all non-emergency government services in the city. The New York City Department of Information Technology and Telecommunication had technological, organizational and logistical challenges, such as making terabytes of data quickly accessible to call center workers. In its first year, 3-1-1 received more than 6.5 million calls. 3-1-1 information serves as a measurement tool to help monitor agencies' response to the public and to also hold commissioners accountable for the results. Next steps include "3-1-1 on the web," which will allow citizens to submit and track 3-1-1 service requests on nyc.gov.
Indiana Bureau of Motor Vehicles -- Pilot/Prototype Innovator
The Indiana Bureau of Motor Vehicles provides certified copies of driving records, as requested by county prosecutors, for use as evidence in court. The standard record request process is slow and labor-intensive. The state's new Digitally Certified Driver License Record Search helps simplify the process. Users with a standard Web browser can access the online system via the Indiana Web portal. Prosecutors may use the system to verify authenticity of certified records; to reflect the date, time and signer of the record; and to prove that the record contents have not been altered. The system will help the bureau save up to $37,000 annually in postage costs typically incurred to fulfill requests. Following the pilot, there are plans to offer the service to city prosecutors, defense attorneys and other eligible requestors.
An evaluation committee of executives from academia, government, the media and the private sector reviewed and scored all nominations submitted online for the Digital Government Awards.
