The Customer Contact Center was launched in July 2005 as part of The City That Cares campaign. It provides a single point of contact for citizens who need information or to request services, and allows the city to better manage service delivery by providing a central repository for citizens' requests. In the first year of operation, 202,580 citizen service requests were placed through system, including both telephone and web site requests.
The city was recognized in the Innovation in Local Government category which recognizes the innovative use of technology to solve a business problem at the local level.
