City of Modesto, Calif., Selects CRM Software
Improves customer service and efficiency and also improves inter-departmental communication and case management standardization.
The city of Modesto, Calif., has chosen Comcate eFeedback Manager software to manage its citizen requests. Modesto found that integrating customer relationship management software improves customer service and efficiency and also improves inter-departmental communication and case management standardization. The software's inexpensive Web interface enables advanced features that were designed specifically to meet the needs of city management. Modesto is now able to provide its citizens 24x7 access to City Hall.
