Commonwealth of Puerto Rico Selects Billing and Tax Solution

The Commonwealth of Puerto Rico Municipal Collection Center (CRIM, for its acronym in Spanish) selected a team consisting of Hansen Information Technologies and partner Rock Solid Technologies to provide a comprehensive billing and tax management solution for the entire commonwealth of Puerto Rico. The team was selected to provide application software and professional services to CRIM to streamline all aspects of its billing and tax management processes.

"CRIM's main goal is to dramatically improve the services we provide to our clients," said Norman Foy, Executive Director of CRIM. "We believe Hansen's superior product coupled with Rock Solid's local presence will allow us to achieve our goal."

"The Hansen software will be used by all 78 municipalities on the island, including nine regional offices and the main central office in San Juan, which will make this the Hansen's largest billing and tax customer with 1.2 million accounts billed per cycle," said Carlos Thomas, director of Billing and Tax with Hansen. "Our project team, together with Rock Solid Technologies, will provide the Hansen system to about 1,200 users."

The team will be replacing CRIM's legacy system, which generates over $800 million in revenue annually, and convert five years worth of CRIM account data. The solution will be integrated into their current financials system (Oracle), which will allow for accurate reporting and disbursement of funds to the 78 municipalities. CRIM has not determined whether the system will be deployed on an SQL Server or an Oracle database.