"Clearly, people are enjoying the convenience and flexibility of renewing online," Governor Rell said. "About 24,000 registration holders have renewed using the online system since the program began. That's 24,000 people who did not have to drive to their local DMV and wait in line. It marks a big step forward for DMV's customer service.
"The program's momentum has been building. This week, the average electronic transactions averaged over 300 per day, up from 125 per day the second week of the program. The highest one-day totals of these online transactions have occurred in the last 30 days. The results confirm that online transactions are highly popular and we should expand government-related transactions to the Internet wherever and whenever it is feasible."
As of October 5, the DMV has mailed 211,000 notices to vehicle owners advising them that they were eligible to use the new system. About 11.4 percent of those vehicle owners have used the new system to register a vehicle. On September 15, about 9.6 percent of those who were sent notices had used the system.
Commissioner Robert M. Ward said, "We are pleased to see that there's so much interest in this system and the convenience it provides to motorists who prefer an online renewal."
The new service is available now only to vehicle owners who have passenger registrations without any delinquent property taxes or parking tickets. The owners must have state-required insurance coverage and emissions test for their vehicles. Those with suspended registrations will not be renewed.
Customers are given an online receipt. However, final confirmation that renewal has been processed will be the receipt of the new registration certificate and windshield sticker mailed to the address on file with the DMV. To allow time for mailing by the expiration, customers should complete the transaction shortly after receiving their renewal notice.
