The new DenverGov.org features quick tabs for Resident, Business and Visitor sections, new simple language left-hand navigation that directs customers to topics of interest, and a new content management system for easy and efficient updating of agency content by city staff.
Other enhancements include a new search engine and real-time news feeds for multiple electronic devices to keep users informed of current government issues and community initiatives.
"With the help of a leading Internet consultant and months of work by city staff, we are making the city's Web site more streamlined and user-friendly to better serve Denver's residents and businesses," said Mayor John Hickenlooper. "The city and county of Denver's Web site receives close to 1 million site visits each month and has thousands of pages of content. Our goal is for everyone using the new Denvergov.org to quickly and easily locate the information they need."
In preparing for redevelopment of the site, Denver analyzed Web trends and statistics and retained Web site usability experts at Forrester Research to evaluate the site and to advise the redevelopment efforts on areas that would deliver the greatest customer value and improved user experience. Forrester's comprehensive site evaluation measured the overall value, navigation, presentation and trust offered by the new site. Close attention to accessibility needs of people with disabilities was also a focus of the redevelopment effort.
Future enhancements and development of the site will continue.
