HUD is responsible for national policy and programs that address America's housing needs, improve and develop the nation's communities, and enforce fair housing laws. HUD's mission is to provide a decent, safe and sanitary home and suitable living environment for every American.
Under the terms of the contract, the company will provide end-to-end IT services to 18,000 HUD users in more than 80 locations throughout the U.S. and its territories. Those services will include enterprise-wide data processing and management from mainframe down to the desktop, information security, technology refresh, help desk, user support, disaster recovery, printing and distribution, local area network (LAN) and wide-area network (WAN)services, wireless, TV/video conferencing, Web administration and other IT services. The new and improved technologies will enable HUD to offer greater service to its customers and the ability to track and evaluate performance and customer satisfaction data in real time.
"HUD has awarded EDS a contract to provide a wide range of information technology support," said Vickers Meadows, HUD's assistant secretary for administration and chief information officer. "This is a performance-based contract that will increase vendor accountability, which is part of President Bush's management agenda for federal agencies."
Meadows also said that under such contracts, the department sets measurable performance standards and pays the contractor according to how well those standards are met.
The company will leverage its vendor alliance relationships to provide immediate and sustained modernization to support the HUD mission objectives. Additionally, the company has teamed with a variety of small business partners who will provide support in key areas of the program.
