The City Hall kiosk is available 24 hours per day/7 days per week and provides "real-time" results for customers. For example, after a payment is made, customer accounts will be automatically adjusted to reflect the new balance. Customers can view the new balance immediately by using prompts on the kiosk.
Mayor Shirley Franklin
demonstrating payment at a kiosk
Customers do not need to have their water bills or their account numbers with them to use the kiosks. Instead, they can type in personal information and the system will pull up an electronic copy of the bill. The kiosk accepts credit cards, debit cards and checks. The kiosks cannot accept partial payments or cash or give back change.
In addition to the kiosks, customers still have other payment options including paying their bills at the DWM satellite offices, online and by mail. "We're basically offering our customers an around-the-clock cashier," said DWM Commissioner Rob Hunter. "We want to make doing business with the City an easy and efficient experience."
