For city residents, this will simplify the process of contacting city departments for the resolution of non-emergency issues. Another essential benefit is that the new 3-1-1 call center will alleviate the burden of non-emergency calls being placed into the city's existing 9-1-1 line, keeping that line open for more critical and life-threatening events.
Minneapolis' Consolidated Call Center will use Lagan's Frontlink software, which allows local governments to communicate with citizens through telephone, email and face-to-face meetings via electronic channels, and with numerous language translation options.
