"The essential challenge," says Khanna in the opening message, "is one of supply and demand. On the supply side, approximately 50 percent of Minnesota's government workers will retire from state service over the next 15 years, taking with them enormous knowledge and experience ... On the demand side of the equation, as the number of Minnesota's citizens who are Internet-enabled grows to over 80 percent, the same 15 years will see expectations grow that government service is available on a 24 by 7 by 365 days-a-year basis."
Khanna goes on to say that if the state will re-engineer and collapse its business processes to fit the available technologies, "we can turn a challenge into a once-in-a-lifetime opportunity to make Minnesota government the most efficient and effective in the country."
Re-engineering is necessary to focus attention and resources on service to the citizen, said Khanna, and will also need to shift back-office functions to a robust secure statewide infrastructure.
