ACS will operate the center that handles three million calls annually from customers who have questions concerning driver licensing and motor vehicles. The center will also handle the scheduling of road testing for new drivers. The contract was awarded in a competitive bid process.
ACS currently operates call centers in Pennsylvania for the Philadelphia Parking Authority, Philadelphia Fire Department Emergency Management Services, and the Pennsylvania State Collection and Disbursement Unit.
ACS will locate the call center in the Harrisburg, Pennsylvania area and will employ approximately 120 people. The call center will be fully operational by January 2006.
