Ramsey County, Minn., More Efficient with Document Management and Payment Processing Technology

Looking to redefine their business processes, document management and payment processing methods and operations, the Property Records and Revenue Department at Ramsey County, Minn. implemented document management and remittance processing solutions from Wausau Financial Systems.

Currently, Ramsey County is receiving more than 500,000 payments, 200,000 documents, and 165,000 tax parcels; double the number of documents they processed just three years earlier.

Prior to implementing enhanced document management and payment processing solutions, Ramsey County struggled with property and tax processing management issues including space constraints, and repetitive and manual methods, impacting business efficiencies and costs. By deploying a document management and electronic workflow module, Ramsey County's business processes are streamlined by moving documents to various processing touch-points throughout multiple departments, allowing once complex manual tasks to be automated and paper-free. This new process offers easy access to all related documents and simplifies the way assessors and other staff share, search for, and retrieve information saving time and money, ensuring "race to state" compliance and improving communication.

"Our volume has grown tremendously. Despite this growth, the processes and solutions in place have enabled our current staff to effectively perform their jobs and better serve the community," comments Frank Zobitz, business technology manager with Ramsey County Property Records and Revenue. "For example, the treasurer's office isn't consumed with copying files, and this improves communication. Additionally, processing payments goes incredibly well resulting in approximately 99 percent of monies deposited the same day."