"The opportunity to outsource non-core government competencies in information technology is becoming increasingly attractive to state and local governments within the current economy," said James Krouse, manager of Input's state and local market analysis. "The growth will become dramatic as retirements outpace the ability of governments to staff important technical functional areas."
Real prospects of shortages in seasoned government IT workers and the necessity to replace outdated legacy systems, combined with the widest gap between state revenues and GDP for more than 20 years, will push the government outsourcing market to a compound annual growth rate of 17 percent over the next 5 years, said the report.
Medicaid and Welfare management, major program areas that have repetitive processes and recurring transactions, will lead service areas for outsourcing. Krouse explained, "Increasing costs driven by regulations such as compliance with the Health Insurance Portability and Accountability Act (HIPAA) have led officials to turn internal systems over to outside vendors."