Preferring an evolutionary rather than revolutionary approach, South Cambridgeshire's district council based its converged network on an existing PBX. The council was looking for high reliability and competitive features for its network, combined with flexible and cost effective services for its citizens. E-government capabilities and more productive utilization of staff were crucial to the council's decision. South Cambridgeshire's district council serves a rural area set in 350 square miles of countryside around Cambridge, with a population of over 130,000.
As part of its ongoing e-government strategy, the city of Lincoln's council chose a complete voice/data converged network. This will include a Communication Server 1000 IP telephony system; 500 IP phones; a LAN based on Passport and BayStack; Nortel Networks Symposium Contact Centre Server; Nortel Networks CallPilot unified messaging; and Nortel Networks Integrated Call Director for 'find me/follow me' service, which BT will integrate with voice recording, call logging and operator modules from Datapulse. The Council is aiming to deliver e-services to its citizens as a priority to meet government targets, and looking for improved citizen engagement of its 84,000 people through the implementation of the Symposium Contact Centre Server.
Brentwood Borough's council plans to use its new network to help meet e-government objectives and to service its citizens better. BT will integrate the council's existing voice and data networks, bringing Brentwood BC a totally converged data network that will be easier to manage and will ultimately result in better council services for the local community.
