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GovLoop Breaks Down ECM (Infographic)

Enterprise Content Management automates document management and helps the public sector prepare to engage with tomorrow's constituents.

In order to improve workflow, many government agencies are automating using enterprise content management (ECM) software. Citizens interact with government in a variety of ways, and ECM captures the documentation of those exchanges. By efficiently managing content, documentation can be routed to appropriate personnel for simultaneous review and expedited response.

ECM streamlines government processes to a point where staff can stop worrying about process, and devote more energy to constituent-focused service delivery. For more detail, see the infographic from GovLoop below (click to enlarge).


Image and infographic from GovLoop.

Noelle Knell has been the editor of Government Technology magazine for e.Republic since 2015. She has more than two decades of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.