According to Claudia Cappio, the city's development director, "CityView sets the foundation for us to offer a wider variety of services to staff and citizens. Once implemented, we will be able to share information online with citizens and contractors and allow our field staff to work more efficiently via remote access."
"The City wanted to ensure a seamless integration between the PCETS and the electronic document management system (EDMS) that is being acquired at the same time and the ease of integration of the CityView product was key to our decision," added Mohssen Yassini, CEDA's Information Technology Manager. He continued: "We felt that Municipal Software's track record of providing these sorts of applications for over 23 years spoke volumes." The flexibility of the CityView Application Builder and the wide range of departmental applications were contributing factors for the city. A third-party consultant also identified CityView as the product with the lowest risk.
"Through the selection and contract negotiation process we have come to know and respect the Municipal Software team," concluded Cappio. "We feel they have the best product, the best know-how and the best people. CityView will bring Oakland's permitting system into the 21st century."
