Outsourcing Guide Released for Local Governments
'The second half identifies the broad phases that jurisdictions employ for outsourcing, from evaluating what IT functions to outsource, and to creating a communication plan, to managing an effective vendor relationship and evaluating customer satisfaction'
The Center for Digital Government released "A Strategic Guide for Local Governments on Outsourcing," a guide for city and county government officials who are interested in learning about technology outsourcing and the key steps for evaluation and implementation.
The first half is a primer on outsourcing that offers an overview of outsourcing in the public arena and the factors that drive public organizations to outsource IT services. The second half identifies the broad phases that jurisdictions employ for outsourcing, from evaluating what IT functions to outsource, and to creating a communication plan, to managing an effective vendor relationship and evaluating customer satisfaction. The Guide strives to provide lessons learned from those who have current experience.
