Mark43’s RMS Integrates with Callyo’s Virtual Call System

The public safety dispatch and records management company adds Callyo to its growing list of integrated partners, which also includes SPIDR Tech, Carbyne and RapidSOS.

by / March 28, 2019

Mark43 has added another partner technology to its records management platform for public safety, now integrating with Callyo’s virtual phone network records.

Callyo, which serves officers in more than 10,000 public safety agencies, has a cloud-based “Investigative Suite” that creates a virtual phone network from which investigators can make and record untraceable calls, negating the need for burner phones and setting up disposable numbers. Like Mark43, it’s hosted on Amazon Web Services GovCloud.

According to a news release from Mark43, whose records management system is used by more than 60 public safety agencies in North America, mutual customers will now have their Callyo calls automatically associated with any related records in Mark43’s system. The news release said Mark43 designs its platform with partnerships in mind, and the latest one is meant to break down longstanding information silos between investigators, who comprise the second-largest group within law enforcement and other agency divisions, such as patrol.

“Patrol officers and investigators are often dealing with the same suspects, and connecting our systems will enable greater investigative effectiveness, making it easier to bring cases to their rightful conclusions,” said Mark43 CEO Scott Crouch in a statement.

The announcement also promised future upgrades such as bidirectional searching and viewing of Mark43 RMS records in Callyo, and automatic notifications to investigators if someone on a Callyo call had recent contact with officers.

“We selected Mark43 to be the first RMS partner in our ecosystem of law enforcement services because of the company’s cutting-edge technology,” said Callyo Co-Founder and Chief Product Officer Chris Bennett in a statement. “We are looking forward to expanding functionality and benefits for public safety by facilitating connections that have previously been impossible.”

Mark43 recently added the ability to interface with SPIDR Tech, Carbyne, RapidSOS and the National Police Foundation’s Near-Miss Database, and Vice President of Operations Matthew Polega told Government Technology that more integrations could be on the way.

“There are a bunch of sparsely distributed applications that law enforcement uses, but none of them talk to each other,” Polega said. “The way we see it, records management and dispatch are such core functionalities of what departments do, we want to be able to give visibility into all those other tools, right out of our application.”

Andrew Westrope Staff Writer

Andrew Westrope is a staff writer for Government Technology. Before that, he was a reporter and editor at community newspapers for seven years. He has a Bachelor’s degree in physiology from Michigan State University and lives in Northern California.