Knapp has been with the company since its early days, and the company's CEO gave him credit for helping NIC expand in recent years with new products and platforms. The company has not yet named a successor.
Robert Knapp, chief operating officer of the government digital services company NIC, has stepped down.
Knapp worked at the company for more than 19 years, according to a press release, since the late 1990s when it changed its name from Kansas Information Consortium to National Information Consortium. He held a variety of leadership positions, eventually becoming COO in 2012.
Harry Herington, the company’s CEO, said Knapp was instrumental in growing the company as it has changed.
“He helped build multiple business units as NIC expanded over the years, and established the processes and structures necessary as we entered the federal government market and more recently as we launched new platforms such as Gov2Go, YourPassNow and RxGov,” Herington said in the statement. “He made a lasting impact on NIC. We thank him for his contributions and wish him all the best in the future.”
NIC has long been a dominant player in state government websites and digital services, popularizing a model of delivery where the company delivers websites at no cost to the government and receives revenue through transaction fees when citizens use the portals to pay for things. Especially in recent years, it has expanded into other areas. RxGov is a platform on which the company delivers prescription drug monitoring systems, and Gov2Go has helped governments deliver information and services through mobile devices.
The statement did not explain Knapp’s reason for stepping down, and he did not list a new job on his LinkedIn profile.
The company is not immediately naming a replacement.
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