The industry giant — which reported first quarter revenue of $613.5 million, up 8.6 percent year over year — has created the roles of chief artificial intelligence officer and chief transactions officer.
In a statement, the Texas-based company says the new positions are a response to the “evolving needs” of Tyler’s public-sector clients. The company says it has 47,000 tech installations in 15,000 locations across all 50 states.
Franklin Williams takes over the AI job.
He joined Tyler after it bought Socrata in 2018, and has worked as division president and, most recently, deputy chief technology officer.
His new job has him leading a new “AI organization” that will help the company and its customers “realize the full value of AI,” according to the statement.
Work will focus on such areas as products, operations and workflows, along with the creation of “shared AI platforms and standards.”
Meanwhile, Ryan O’Connor takes over transactions, winning promotion from senior vice president of payment strategy and operations. Tyler hired him in 2025. He has three decades of payments and software-as-a-service experience, with previous jobs in financial technology, banks and payment processors. He will now advise other Tyler executives on continuing to grow the company’s transaction business, a significant part of Tyler’s operation and plans, along with artificial intelligence.
“The newly created roles of chief artificial intelligence officer and chief transactions officer underscore our commitment to advancing two key growth areas for Tyler — AI and payments,” said Lynn Moore, Tyler’s president and CEO, in the statement. “I am confident that these leaders will help our teams focus on continuous innovation and collaboration to best serve Tyler’s clients and team members.”
