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CivicPlus Acquires 311 Software Company SeeClickFix

CivicPlus has added another competitor to its ever-expanding suite of integrated communications software in SeeClickFix, a tool that has offered citizens ways to use mobile devices to report issues à la 311.

Nine months after launching its own 311 citizen request tool, CivicPlus, one of the largest integrated communications software providers in the gov tech space, has acquired competitor SeeClickFix.

It’s the fourth buyout in three years for CivicPlus, counting its acquisition of Rec1 in January 2017 for a parks and recreation product; BoardSync in October 2017, for an agenda and meeting-management product; and Virtual Towns & Schools in July 2018, for an open-source content management system (CMS).

Last week, CivicPlus also announced an integration with citizen-engagement software from Canadian startup Civil Space, via partnership as opposed to acquisition.

According to a news release Friday, CivicPlus will fold SeeClickFix into its existing suite of municipal software tools. Cole Cheever, vice president of client services, told Government Technology that SeeClickFix will retain its name and work in tandem with CivicPlus’ own CP Connect 311 solution.

“CP Connect have done a great job of building out a solution that’s focused more on elected officials and administration, so it does a great job of the reporting for the administration as well as managing the overall citizen profile,” he said. “Whereas SeeClickFix … is the citizen experience, how citizens report issues, how they track and manage those issues, as well as taking that information and putting it into a work-order management. CP Connect is more of the administrative back-end, SeeClickFix is really the citizen-facing experience.”

Cole said customers will see the new integration with SeeClickFix in early 2020.

He also said to expect more acquisitions in the future.

“What we’re really looking at is how we can invest and improve the way local government and their citizens interact,” Cole said. “When we look at the different products we want to offer, that’s one of the key tenets — making sure it’s going to have an impact on that engagement, as well as have an impact on the internal processes of local government, making sure those operate as effective as possible.”

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Andrew Westrope is managing editor of the Center for Digital Education. Before that, he was a staff writer for Government Technology, and previously was a reporter and editor at community newspapers. He has a bachelor’s degree in physiology from Michigan State University and lives in Northern California.
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