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Stories about government websites, including redesigns, chatbots, user experience improvements, open source projects and more.

Santa Clarita, Calif.'s recent website redesign features improved navigation for users on desktop and mobile devices and integrates the AI chatbot, Ask Sammy, to help users find exactly what they need.
The single sign-on portal for government benefits and services is set to be expanded to all 50 states. The program was initially piloted in Arkansas in 2022 and has since been adopted by more than 40 federal and state agencies.
The California Civil Rights Department’s new online interactive guide will help residents understand the Fair Chance Act, which aims to reduce employment barriers for individuals with criminal histories.
Today, Massachusetts Gov. Maura Healey signed an executive order to establish a chief IT accessibility officer role to improve the accessibility of the state’s digital services for people with disabilities.
The New York county government has converted its website and email addresses to .gov domains. The addresses require stricter security control and are only available to U.S.-based government agencies.
The California Civil Rights Department has launched a statewide hotline and website, CA vs. Hate, which aims to provide a safe and anonymous method for reporting the occurrence of hate incidents and crimes.
The city of Chattanooga, Tenn., has announced the start of a holistic digital transformation initiative to create a “digital city hall,” with the ultimate goal of improving the digital service experience for constituents.
The city’s website hasn’t seen an update since 2012 and officials believe that might be why more than half of visitors to the website leave before clicking another button. Brazil-based CI&T will lead the overhaul.
New York City’s new MyCity portal offers residents a single digital space to check eligibility for and gain access to city services and benefits across city agencies, starting with child care.
The plan to use ChatGPT to assist with search engine queries for a select group of users has run into some problems – the disposition of the AI being one of them. Users are reporting incorrect information and attitude.