Websites

A break in service Thursday morning, which has been attributed to a domain name system service degradation, affected all state agencies. Its precise impact is unclear; however, an analysis is ongoing.

Rather than the more common text-based chatbot, Amarillo, Texas, employs Emma, an AI-powered digital assistant designed to resemble its community. Officials said it has saved the city more than $1 million since launch.

State and local officials revealed steps they have taken to improve form accessibility during FormFest 2025, hosted by the Beeck Center for Social Impact + Innovation at Georgetown University and Code for America.

Two weeks after Nevada shuttered all state offices following a network cybersecurity incident, the recovery process is still underway, with updates provided by a new webpage. Some state websites remain unavailable.

A presidential order and police union claims have fueled doubt about D.C.'s crime numbers. This prompts a critical question for governments: What should open data portals share that can't be captured by numbers alone?

ATL.Direct is the city’s new online information hub for supportive resources, community stories, and progress updates about local initiatives. The platform aims to engage with people and increase transparency.

As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.

The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.

Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience. The site’s Public Meetings Portal has also been revamped to enable quicker browsing.

Following a ransom attack in late March that prompted the county to take systems including Wi-Fi, jail databases and court records offline for days, the local government will transition to a .gov website in early June.

The online tool makes information available on every neighborhood in the Pennsylvania city. Years in the making, it includes data dating to Jan. 1, 2024, with near real-time updates, and may add older details.

The Colorado Department of Revenue has completed a project refreshing the state’s Sales and Use Tax System for an improved user experience. The work follows a mandate from state legislators in 2023.

The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting on its progress.

Completed in less than a year, the new state website combines 64 separate state sites into a unified digital destination with a smoothed search function. The Pennsylvania Office of Digital Experience led the effort.

Collaboration and partnership with other agencies was central to the redesign of the WaTech Service Catalog, to better understand the needs of state departments and deliver a more obtainable product.

The state announced its multiyear Colorado Digital Government Strategic Plan in 2022. Leaders continue bringing it to life, engaging residents and focusing on three key initiatives to offer a simple, secure, fast experience.

The Virginia Information Technologies Agency is spearheading work to improve the accessibility and usability of state sites. It is providing oversight, tools and resources to other agencies to update their online presence.

In a move to enhance cybersecurity and digital services statewide, the Indiana Office of Technology is offering no-cost websites to all local governments, using its purchasing power with Tyler Technologies.