Websites

A presidential order and police union claims have fueled doubt about D.C.'s crime numbers. This prompts a critical question for governments: What should open data portals share that can't be captured by numbers alone?

ATL.Direct is the city’s new online information hub for supportive resources, community stories, and progress updates about local initiatives. The platform aims to engage with people and increase transparency.

As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.

The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.

Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience. The site’s Public Meetings Portal has also been revamped to enable quicker browsing.

Following a ransom attack in late March that prompted the county to take systems including Wi-Fi, jail databases and court records offline for days, the local government will transition to a .gov website in early June.

The online tool makes information available on every neighborhood in the Pennsylvania city. Years in the making, it includes data dating to Jan. 1, 2024, with near real-time updates, and may add older details.

The Colorado Department of Revenue has completed a project refreshing the state’s Sales and Use Tax System for an improved user experience. The work follows a mandate from state legislators in 2023.

The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting on its progress.

Completed in less than a year, the new state website combines 64 separate state sites into a unified digital destination with a smoothed search function. The Pennsylvania Office of Digital Experience led the effort.

Collaboration and partnership with other agencies was central to the redesign of the WaTech Service Catalog, to better understand the needs of state departments and deliver a more obtainable product.

The state announced its multiyear Colorado Digital Government Strategic Plan in 2022. Leaders continue bringing it to life, engaging residents and focusing on three key initiatives to offer a simple, secure, fast experience.

The Virginia Information Technologies Agency is spearheading work to improve the accessibility and usability of state sites. It is providing oversight, tools and resources to other agencies to update their online presence.

In a move to enhance cybersecurity and digital services statewide, the Indiana Office of Technology is offering no-cost websites to all local governments, using its purchasing power with Tyler Technologies.

Carbon capture, no small matter in North Dakota, is also one of considerable discussion. A new state website that debuted last month is part of a $300,000 marketing and education program on carbon dioxide capture and storage.

Iowa Child Care Connect, a new website unveiled by state Gov. Kim Reynolds, comes out of a recommendation from a task force she created to look into improving the access to and affordability of child care.

The local government, the state’s fifth largest by population, has migrated to a new website with a “.gov” domain address. The protocol meets federal recommendations and has advanced security features.

The federal Department of Justice’s final rule in April updated the Americans with Disabilities Act, requiring accessibility for all government content. Here’s what that means for state and local entities.