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Stories about government websites, including redesigns, chatbots, user experience improvements, open source projects and more.

Eric Goldman, associate dean of research at Santa Clara University School of Law, assesses concerns around the impending TikTok ban or buyout. It faces significant First Amendment challenges, he said.
A new mobile-responsive web page from the New York state Department of Environmental Conservation lets the public more easily report harmful algal blooms. Features include an updated map and reporting system.
The assessment and educational tool offers insights and solutions for improving government web performance. Based on its criteria, many state and federal agencies have updated their sites.
AskCOS, the city of Colorado Springs’ new artificial intelligence-enabled chatbot, was trained using Colorado city government information alone. The virtual assistant can answer constituent questions in 71 languages.
State data released one year after the launch of California vs. Hate, the hotline and online portal for reporting hate crimes and incidents, shows its impact. People statewide reported more than 1,000 acts of hate.
The state’s DMV Transformation Effort, commenced in late 2021 with a gradual rollout of online service offerings, may not end on schedule. A lack of staff availability is requiring extended outside support.
Committee on House Administration Chairman Bryan Steil queried Nevada Secretary of State Cisco Aguilar on a state website malfunction. The site showed mail-in ballots had been submitted for the presidential primary when they hadn’t.
The department went live Monday with Frances Online, a claims processing solution replacing a COBOL-based legacy system. Officials acknowledged some callers have experienced long hold times but said the replacement is “working well” for most.
As the state of South Dakota works to transform outdated IT systems, enhance cybersecurity and explore emerging technologies, state IT leadership is keeping the citizens’ experience at the heart of these efforts.
According to a Government Technology analysis of CISA data, only 42 percent of counties have registered .gov domains. Now that the federal government is making it easier than ever to get a .gov domain, will more agencies make the change?