Websites

The department went live Monday with Frances Online, a claims processing solution replacing a COBOL-based legacy system. Officials acknowledged some callers have experienced long hold times but said the replacement is “working well” for most.

As the state of South Dakota works to transform outdated IT systems, enhance cybersecurity and explore emerging technologies, state IT leadership is keeping the citizens’ experience at the heart of these efforts.

According to a Government Technology analysis of CISA data, only 42 percent of counties have registered .gov domains. Now that the federal government is making it easier than ever to get a .gov domain, will more agencies make the change?

Washington County officials are moving over to a more secure .gov extension. The domain can be used only by U.S.-based government organizations and is managed by the Cybersecurity and Infrastructure Security Agency.

Massachusetts has appointed Ashley Bloom as the state’s new chief IT accessibility officer, a role in which she will be responsible for improving the accessibility of the state’s digital services.

Santa Clarita, Calif.'s recent website redesign features improved navigation for users on desktop and mobile devices and integrates the AI chatbot, Ask Sammy, to help users find exactly what they need.

The single sign-on portal for government benefits and services is set to be expanded to all 50 states. The program was initially piloted in Arkansas in 2022 and has since been adopted by more than 40 federal and state agencies.

The California Civil Rights Department’s new online interactive guide will help residents understand the Fair Chance Act, which aims to reduce employment barriers for individuals with criminal histories.

Today, Massachusetts Gov. Maura Healey signed an executive order to establish a chief IT accessibility officer role to improve the accessibility of the state’s digital services for people with disabilities.

The New York county government has converted its website and email addresses to .gov domains. The addresses require stricter security control and are only available to U.S.-based government agencies.

The California Civil Rights Department has launched a statewide hotline and website, CA vs. Hate, which aims to provide a safe and anonymous method for reporting the occurrence of hate incidents and crimes.

The city of Chattanooga, Tenn., has announced the start of a holistic digital transformation initiative to create a “digital city hall,” with the ultimate goal of improving the digital service experience for constituents.

The city’s website hasn’t seen an update since 2012 and officials believe that might be why more than half of visitors to the website leave before clicking another button. Brazil-based CI&T will lead the overhaul.

New York City’s new MyCity portal offers residents a single digital space to check eligibility for and gain access to city services and benefits across city agencies, starting with child care.

The plan to use ChatGPT to assist with search engine queries for a select group of users has run into some problems – the disposition of the AI being one of them. Users are reporting incorrect information and attitude.

The city of Hoboken recently adopted a new platform that allows its residents to get information, make reservations and interact with the city around a variety of recreational offerings.

The city of Olathe, Kan., began its digital transformation journey roughly six years ago by consolidating the information on its website — but modernization involves continuous change and re-evaluation, say those leading the charge.

Clay Connected, a recently launched mobile app and platform, is offering residents in the county new access to service requests across county departments, timely information and a route to report problems.