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GSA, DOL Announce Expansion of Program

The single sign-on portal for government benefits and services is set to be expanded to all 50 states. The program was initially piloted in Arkansas in 2022 and has since been adopted by more than 40 federal and state agencies.

The U.S. General Services Administration (GSA) and the U.S. Department of Labor (DOL) announced the expansion of its portal this week, shortly after a U.S. Government Accountability Office report found that up to $135 billion in fraudulent unemployment insurance claims were likely disseminated during the COVID-19 pandemic.

According to the announcement, the expansion to all 50 states is expected to enhance accessibility, reduce fraudulent activities and bolster security measures for the disbursement of unemployment insurance benefits. Officials plan to accomplish this through a consolidated single sign-on approach to access government benefits and services at the more than 40 participating federal and state agencies. There have also been new security protocols implemented within the system to help agencies mitigate the risk of fraud.

“ is serving a vital government function, providing the American people with a simple, secure, privacy-protecting way to access government services,” said Ann Lewis, director of GSA’s Technology Transformation Services in a press release. “We are excited about our growing partnership with DOL, as well as our partnerships with other agencies, which are helping make it easier for the public to have access to services they need.”

The website's initial pilot phase took place in Arkansas in 2022 before its reach subsequently extended to Hawaii, where it helped connect individuals affected by the Maui wildfires to their access to unemployment benefits and other services.

In a previous interview with Government Technology, a General Services Administration spokesperson lauded the cloud-based system for its ease of use and accessibility.

“We utilized a human-centered design process to be accessible to every individual regardless of race, socioeconomic status and digital skill level,” the spokesperson said.

A 24/7 multilingual contact center with phone support for the site was already introduced this year, as well as an in-person identity-proofing option available at 18,000 U.S. Postal Service locations.