SeeClickFix: Users Reported 42 Percent More Issues in 2016

Numbers from the company's year-end review.

It was a year of growth for SeeClickFix.

The company, which sells a platform where citizens can report problems for government to fix, saw its number of reported issues rise to 931,699 in 2016, according to a year-in-review retrospective it published Dec. 22. That’s an increase of about 42 percent from the 658,000 issues reported in 2015.

The number of issues fixed increased too, about 40 percent from 584,000 to 818,563. The percentage of issues fixed remained steady at about 88 percent.

The year saw 65 organizations — cities, property management companies and universities among them — start using the platform. It also hit a few milestones — 1 million citizen users and 300 government partners.

According to the year-in-review post, one of the most commonly reported issues in 2016 was graffiti. There were 91,633 graffiti issues reported throughout the year, and governments removed more than 1 million square feet of the stuff.

The company also branched out its product offerings, launching a citizen relationship management tool, SeeClickFix Work, in October. The service gives government officials tools to send reported issues to the right people, then manage the fixing of those issues from start to finish.

Ben Miller is the associate editor of data and business for Government Technology. His reporting experience includes breaking news, business, community features and technical subjects. He holds a Bachelor’s degree in journalism from the Reynolds School of Journalism at the University of Nevada, Reno, and lives in Sacramento, Calif.