An estimated 48 percent of emergency care departments are at or over capacity, according to the 2007 "Survey of Hospital Leaders" released this July by the American Hospital Association. Galvanon's MediKiosk helps staff better manage patient volume by enabling them to quickly determine which patients are experiencing the most pressing medical needs.
When patients arrive at the Kings County emergency department, they proceed to the registration kiosk as opposed to waiting in line to explain their symptoms. They then identify themselves by entering their name on the touchscreen, along with an additional identifier, such as a birth date. Patients indicate their symptoms by pointing to areas on a body diagram where they feel pain and answering brief questions about the nature of their visit. Once the process is complete, the data is sent to the emergency room's main computer system where a nurse is able to review and monitor patient information. This allows staff to provide patients with timely treatment based on medical need, not wait time.
"Emergency departments by nature are very busy and can be intimidating to patients seeking care," said Raj Toleti, president of Galvanon. "By partnering with Galvanon, Kings County is making great strides toward providing the easiest patient experience possible while maintaining an efficient emergency department."
Galvanon's MediKiosk is part of a comprehensive suite of products that allows hospitals and clinics to provide patient self-service capabilities such as wayfinding, Online BillPay and pre-registration via the Web and eClipboards, Galvanon's wireless patient check-in solution.
