"The town's goal," said Crary, "was to acquire an 'off-the-shelf' integrated software solution that is also capable of utilizing existing databases in other departments and integrating with both CAMA and GIS systems. CityView was the unanimous choice by our selection committee to meet this goal. Once CityView has streamlined our internal process we hope to offer online services to our constituents to provide even better customer service to them."
The Town of Darien elected to use the CityView application in use at the Town of Waterford, Conn., to automate its planning, permitting, code enforcement and conservation processes. According to Jeremy Ginsberg, director of planning and zoning, "Our selection committee had very specific needs that we were looking for in our software selection. We were looking for a proven application that could be tailored to meet our needs and that we could configure in the future as our needs change. We found this in working with the Town of Waterford to utilize their application and using the CityView Application Builder to adapt it to our needs as they change." By using Waterford's prebuilt application, Darien will spend less time and money implementing the system.
"We believe that by using the Town of Waterford's application," said Ginsberg, "the overall implementation and costs will fall within our budget and we will quickly begin realizing the benefits of our investment. Municipal Software brings a lot of experience in local government to their solution."
