As part of the service product introduced today, a highly skilled team of End User Services experts from IBM will provide consultation, assessment, planning, design and implementation to help clients deploy virtual infrastructures for security-rich end user computing.
The Virtual Infrastructure Access service product represents the latest step in IBM's strategy to deliver traditional labor-based technology services in a manner more similar to the delivery of technology products.
"IBM can help businesses optimize their end user environments by integrating, deploying, and innovatively managing multiple end user devices and software platforms that can increase employee performance and productivity, while freeing IT staff to focus on creating new business value," said John Visentin, vice president, IBM End User Services. "The new IBM Virtual Infrastructure Access service product provides security-rich access to applications, information and resources anytime, from virtually anywhere."
Today's explosion in end user technology poses challenges for organizations including device proliferation, support for a dispersed workforce, backup and recovery of distributed data, IT environment complexity, increasing support costs and increased security risks. The need to support new end user technology places strain on IT managers needing to support complex systems and ever-increasing employee IT needs.
Building on IBM's four decades of virtualization product experience, IBM's Virtual Infrastructure Access service product empowers employees by creating a level of independence between the device, the operating system and the applications. The new centrally managed environment simplifies technical support and can reduce downtime and costs by placing processing power requirements onto the server.
Scotiabank, one of North America's leading financial institutions with branches and offices in 50 countries worldwide, has worked with IBM on initiatives including software distribution, security patch deployment and image consolidation.
"IBM has helped us achieve greater consistency and efficiency within our workstation environment," said J.P. Savage, chief technology officer, Scotiabank. "We are able to function in a highly secure technical environment as a result of the implementation of End User Services from IBM."
