Language Access Network, Inc. provides Marion General's Emergency Department with live video interpretation services for American Sign Language (ASL), Spanish, and 150 other languages. Approximately 49,000 patients visit Marion's ED every year.
"With Martti there's a real benefit to patients, doctors, and staff because they can see and hear and interact with the interpreters," said Gail Loadman, director of emergency services. "This assists our staff in providing the best quality care for those with limited English proficiency and the Deaf and hard of hearing patients whom we encounter everyday."
Recently, the company also announced that Boston Medical Center became the first hospital in the Massachusetts to offer the Martti service to their limited English proficient and Deaf and hard of hearing patients.
"Martti will assist our staff in providing the best quality care for those with limited English proficiency and the Deaf and hard of hearing patients whom we encounter everyday," said Oscar Arocha, director of interpreter and guest support services at Boston Medical Center.
"The high caliber of services through Martti will make Boston Medical Center a leader in treating limited English proficient patients among hospitals in the northeast region of the United States," said Andrew Panos, president of Language Access Network. "Our medically trained and qualified interpreters will help Boston Medical Center's staff to comply with the American Disabilities Act and JCAHO regulations for interpretation services," continued Panos. "As a well known and elite leader in a paperless operating environment, Boston Medical Center's choice of Martti underscores their commitment to providing its healthcare specialists with leading edge technology," added Panos.
Boston Medical Center has more than 28,035 discharges, has more than 900,000 outpatient visits annually. The Interpreter Services program at Boston Medical Center is the most extensive in New England. Last year they assisted in more than 170,000 interactions with patients and visitors.
