Reno, Nevada, to Implement 3-1-1 System

QScend Technologies Inc., announced today that it has been selected to provide the City of Reno, Nev., with its QAlert citizen relationship management software that enables citizens to place 3-1-1 non-emergency service requests from anywhere there is Internet access, 24 hours a day.

With QAlert, citizen service requests or complaints can be entered by city staff or citizens themselves through the Reno Web site. Each entry is automatically assigned a ticket number and instantly routed via e-mail to the department responsible for handling the request. Once issues are resolved, the citizens are automatically notified of the outcome.

"We decided we needed a product that was Web-based and extremely user-friendly with the robustness to do all we needed," said Jamie Schroeder, community liaison -- special projects for the city of Reno. "We looked in all price ranges and abilities and QAlert was clearly the best fit."

QAlert replaces Reno's current product, which can be cumbersome and overbearing for users. "In a sense, QAlert does more. It will be used more because it's easier to use," added Schroeder.