The system improves communications, ensuring requests for services or information are tracked and properly routed to the correct city department.
"We have opened a new City Hall in Anaheim - the 21st Century Virtual City Hall," Anaheim Mayor Curt Pringle announced. "We are now open for business 24-hours a day, seven days a week, whether you are seeking service at City Hall or online via our Web site."
Citizens can enter a request, suggestion or comment at any time on the city's Web site, , by clicking the Anaheim Anytime logo. These requests are automatically routed to the appropriate city staff using software from Government Outreach.
After requests are made, citizens will receive an e-mail with a tracking number and estimated response time.
A preliminary survey of 100 users showed that 81 percent rated employee effectiveness as "superior" or "good;" 86 percent rated time to respond as "superior" or "good;" and 91 percent rated employee courtesy as "superior" or "good."
Anaheim Anytime provides a list of 150 service topics to choose from, ranging from Animals to Zoning. Examples of requests already fulfilled include tree trimming, noise violation, traffic signal repair and sidewalk maintenance.
