Dell Case Study: Miami-Dade County Strengthens Its Services with Dell Handhelds

The Enterprise Technology Services Department (ETSD) for Miami-Dade County was facing a difficult challenge. It needed to ensure network availability for critical public services, ranging from the fire and police departments, to the airport, seaport and water and sewer districts. Yet, the ETSD telecom technicians were being hampered by manual, outdated processes.