It is an example of everyday people coming to the rescue of other others. I say it is the model for the future. We need to do more to incorporate the capabilities of the average citizen and their resources in our efforts. I think that if you had asked a lawyer if this was a "good idea" he or she would have pointed out all the risks to the passengers, boats and spontaneous volunteers. It would never have happened!
Instead, a call came out from the Coast Guard and everyone in radio range responded--because they wanted to help. Today I think the call would have gone out via social media.
Whoever said New Yorkers are not friendly--has not seen this video.