Well, just wait! It won't be that long before we have robots that replace people with chatbot capabilities. This means that robots apply natural language understanding in a deeper way. They will listen to callers and provide information, guidance and advice to people based on what the customer, or in the case of government, citizens are asking about.
Perhaps you have been caught in interactive voice response (IVR) hell before, where you go from one prompt to another and never talk to a person. I've learned to say "representative" early in that IVR train. I can predict a chatbot hell in my future!
Want more information, see The Complete Beginner's Guide to Chatbots.
