Essential Personnel Includes 911 Communications Staff

The first responder community begins with 911.

There have been deaths from COVID-19 all across the first responder community. Firefighters, police and yes, 911 operators, have died of coronavirus. This story gives the account of one such life and death of a Florida dispatcher. 

See 911 Dispatchers Fall to Coronavirus as Agency Response Falters.


Eric Holdeman is a contributing writer for Emergency Management magazine and is the former director of the King County, Wash., Office of Emergency Management.
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