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Zombie Phones Take Down 911 Centers

These phones had a will of their own.

To kill a zombie, you have to shoot it in the head, or so movies would have us believe. To stop a zombie phone, you need to turn it off. This was one of the lessons learned from a denial of service attack on a 911 center not that far from where I live — the attack impacted the Olympia, Wash., 911 Center. 

It is but another example of the threat that cyberattacks can have on public infrastructure, especially one that supports first responders. With this type of attack, service is all but shut down. Imagine what that means to you on a busy summer evening when people are trying to get a response from fire or police.

Several weeks back, we (the Center for Regional Disaster Resilience (CRDR) with support from King County, WA OEM and the Emergency Management Advisory Committee (EMAC) did a cybersecurity event called Emerald Down V. It included a cyberboard game that prompted some great discussions about the different types of attacks, how to prevent them, counter them and get help from others when you are overwhelmed. There were a few uniformed people present, but not many. It is time for you to get smarter on cybersecurity. Is is not just an IT problem.

Eric Holdeman is a contributing writer for Emergency Management magazine and is the former director of the King County, Wash., Office of Emergency Management.
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