Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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The organization's yearly State CIO Survey, released during its annual conference, documents perspectives on the growing role of AI and digital transformation in better serving constituents. State IT workforces, it indicates, are foundational to meeting rising demand for digital services.
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Jobs and Hope West Virginia, a state program created to respond to the substance use disorder crisis, uses technology to support residents in their paths to recovery, sustainable employment and re-entering society.
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State and local government agencies’ efforts to streamline service delivery for residents risk being held back by outdated case management processes. Low-code technology may be the answer.
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How Iowa was able to navigate the red tape involved with real-time child-care search, vacancy and supply and demand dashboards to help parents quickly find available child care in the state.
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The nonprofit is expanding its state tax filing tool, which is integrated with the IRS’ current Direct File program, to Maryland and North Carolina in 2025. The move is estimated to reach more than 700,000 residents.
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Louisiana government is now able to accept payments in cryptocurrency, state Treasurer John Fleming has announced, noting that people will be able to make payments from secure crypto wallets.
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The eighth annual Government Experience Awards celebrates jurisdictions that have raised the bar in technology to heighten the way they deliver essential services to residents with a focus on ease and efficiency.
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Relationships, state CIO Liana Bailey-Crimmins said at the State of Technology — California Industry Forum event, “need to be beyond transactional.” With emergent tech like generative AI evolving, she called for “innovative ideas.”
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Indiana is one of the first states to deploy a beta version generative AI chatbot on its official website. Conscientious of unintended consequences, Indiana is focusing on transparency, user feedback and iteration.
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Partnering is a critical piece of the California city’s strategy for digital transformation, informing its approach to digital equity and civic technology projects. A new digital inclusion plan builds on this approach.
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The deal, according to Granicus, will result in more data-driven and holistic views of communities for public officials. Simpleview sells CRM, CMS and digital marketing services for some 1,000 global destinations.
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If all goes as planned, newcomers will have an interactive way to get to know the town starting in October, after the town government collaborated with others on an illustrated map of downtown.
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The General Services Administration wants to sign up more state and local agencies to its authentication program, used to access benefits, transit discounts and more. New pricing could help with that effort.
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The chief judge for the Cobb Judicial Circuit, in Cobb County, has extended an emergency order on improving the filing and accessibility of paperwork. It follows an unsuccessful attempt to transfer the court’s online filing service to a new provider.
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States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.
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Burlington County, N.J., election officials are providing voters with an opportunity to familiarize themselves with the county’s new voting machines prior to the 2024 general election.
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Visitors to Virginia’s Natural Bridge State Park who are blind or visually impaired can now use RightHear technology to navigate the park’s natural wonders. Travelers can use it, too, to translate information in 26 languages.
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Cobb County is rolling out a site aimed at educating voters ahead of a transit tax referendum, during which residents will vote on the 30-year, 1 percent sales tax to fund public transit projects.
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