Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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SponsoredYou can’t serve the public effectively with manual processes and obsolete technologies. This is especially true in government, where business applications for functions like budgeting, procurement, payments, permitting and grants management are long overdue for replacement.
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As the state of South Dakota works to transform outdated IT systems, enhance cybersecurity and explore emerging technologies, state IT leadership is keeping the citizens’ experience at the heart of these efforts.
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Just over a year since the launch of Atlanta’s new Office of Technology and Innovation, city tech leaders reflect on the role of the office in the city's work to build a broader technology ecosystem.
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Ashley Bloom, the state's first chief IT accessibility officer, shared that she is approaching the role with the mindset that accessibility should be integrated into all of the state's IT work.
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For proponents, the new software has been a $102 million lift that brings better security, record-keeping and management to the state, making Idaho one of the first states to implement a fully cloud-based system.
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League City, Texas, has added a new app, called Talk About Town, on its community engagement site where residents can give feedback on the kind of businesses they want to see in the future.
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The city of Chicago’s recently established Department of Technology and Innovation aims to transform the way city agencies work with one another and the way the city provides services to constituents.
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The 2024 Government Innovation Challenge and Pitchfest puts gov tech startups in touch with potential local government partners to address pressing public-sector issues. The event will be held in Kansas City, Mo., on April 30.
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The deal comes amid expectations for a relatively healthy year in the gov tech industry. Granicus plans to use the acquisition to expand its permitting, licensing and compliance capabilities for public agencies.
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The Oregon Employment Department’s new technology system will go live March 4, about 15 years after the state received federal funding to replace its obsolete technology.
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AI-powered chatbots and translation tools are just some of the offerings available to state and local governments looking to connect with residents and increase civic participation.
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The U.S. General Services Administration has chosen to collaborate with four states to pilot a text notification platform geared toward enhancing internal and external communication surrounding federal benefits services.
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Minnesota leveraged Google AI to create a multilingual virtual assistant. Data from a records request reveals how it’s really being used by a diverse population and potential limitations with the technology.
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A state agency is seeking more than $60 million to upgrade a centralized financial management system after halting botched work on the critical project last year.
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Massachusetts has appointed Ashley Bloom as the state’s new chief IT accessibility officer, a role in which she will be responsible for improving the accessibility of the state’s digital services.
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Residents in Lehigh County can now provide 911 dispatchers with smartphone camera access to allow them to gather firsthand information about the particular emergency being reported.
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The Routing Company has partnered with Swiftly to bring real-time transit vehicle location feeds into its trip-planning app to ensure reliable connections with other transit providers.
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The upgrade makes it easier for residents and tourists to pay for transit service in the region. The new payment system now works with major credit cards, freeing them from downloading an app or buying a paper ticket.
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